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Business Analyst (Salesforce) - Community Development

  • 1.  Business Analyst (Salesforce) - Community Development

    Posted 01-21-2020 14:15
    Craftsman Technology Group has an opportunity for business analysts in our Community Development Practice.

    This is an intermediate-level position, requiring some previous experience as a Business Analyst and with Salesforce, while providing opportunities to expand your professional skills. In this forward-looking role, you will assist our nonprofit clients in defining and executing near-term requirements, and in identifying possible next steps for enhancement. You will help gather requirements to define clients' functional, technical, and business needs. Reporting to a Practice Lead and working as part of a team, we expect you to strengthen your existing skills in developing and configuring the tools and technology at the core of our clients' solutions.

    Our primary toolset is deployed on the Salesforce platform, so we require at least two years' prior experience with Salesforce for this role.

    Responsibilities of a Business Analyst
    We will expect you to grow into and master these responsibilities to succeed and advance in this role:

    • Understand clients' needs and facilitate their setting of project goals and objectives
    • Gather technical, functional, and process requirements
    • Collect business process needs and provide recommendations for improvement
    • Facilitate client meetings
    • Report on project status
    • Configure Salesforce-based tools and technology per requirements
    • Conduct testing and track issues and their resolution
    • Create business process documentation and contribute to the Craftsman knowledge base
    • Deliver end-user training to clients

    Required Qualifications for This Position

    • Two- to three-years' experience using Salesforce, preferably including Salesforce Administration
    • Four-year degree
    • Relevant technical and client-facing skills
    • General nonprofit experience
    • Commitment to the nonprofit sector
    • Commitment to learning technology skills and nonprofit practices
    • Ability to travel on occasion

    Preferred Qualifications

    • Salesforce Certified Administrator credential
    • Graduate degree in relevant field
    • Demonstrable experience in technology project deployment


    • Commensurate with experience


    • Salaried, full-time position
    • Healthcare insurance and 401(k) benefits
    • Craftsman's commitment to professional development and advancement
    • Work culture aiming toward work/life balance

    For more information visit Craftsman's Career page or apply directly through our online application.

    Bruce Cortis
    Craftsman Technology Group
    Boston MA