Title: Loan Operations Manager
Department: Natural Capital Investment Fund Inc., Charles Town, WV
Status (Exempt or Non-Exempt): Non-Exempt
Reports To: Anna Tefft, SVP and Director of Lending
Positions Reporting to this Position: None
Date of Preparation: November 18, 2019
General Purpose of Job: Responsible for 1) maintaining complete and accurate NCIFund paper and electronic loan files, boarding new loans, 2) servicing loans and interacting with borrowers and lenders regarding loan payoffs, release of collateral, delinquent accounts and 3) providing compliance reports which includes reports from TEA and Sageworks and 4) providing ongoing training to staff.
Essential Functions:
Document Management
- Maintains electronic and paper loan files to ensure accuracy and thoroughness of loan information.
- Implements best loan file management practices
- Boards new loans after closing
- Inventories loans after closing to ensure loan documentation and application materials are complete and accurate
- Life of loan monitoring of files to make sure that all relevant loan documentation is current including but not limited to insurance (property, hazard, and key man life insurance), interest rate adjustments for variable rate loans, and financial information of borrowers.
- Participation loan servicing functions with participant lenders
- Works with lenders and loan closing team to assure that all loan documentation and application material are properly filed or documented.
- Processes loans that are paid off, including documentation to release or remove collateral held as security for the loan.
- Prepares documents for permanent storage.
- Creates ticklers to make sure UCCs are renewed, insurance and tax returns are current, etc.
Reporting and Compliance
- Supports Director of Lending in preparation of weekly, monthly and quarterly portfolio reports for staff, Board and funders.
- Disseminates information regarding loan delinquency and maturity to lenders as necessary.
- Generates from TEA the bi-monthly ACH transactions list.
- Reconciles monthly TEA loan transactions and generate batch for post to accounting system.
- Assists NCIFund staff with annual audits
- Assists NCIFund staff with Annual Impact Report as needed.
- Assists the CEO, Director of Lending, Director of Finance and all other NCIFund staff in the collection and extraction of data from the loan software to analyze the NCIFund loan portfolio for annual and quarterly compliance reports to Board and all NCIFund funders.
- Generates from TEA the bi-monthly ACH transactions list.
- Reconciles monthly TEA loan transactions and generate batch for post to accounting system.
- Reconciles balances and payments with Participation Lenders
Servicing
- Establishes relationship with borrowers as the borrower's point of contact person at NCIFund for information on account and servicing needs
- Records incoming payments and outgoing disbursements in loan software.
- Calculates and prepares payoff statements.
- Prepares and sends letters to borrowers, to include, but not limited to, annual compliance reminders, requests for current insurance documentation, and late payment notices.
- Releases titles, collateral and insurance interests as assigned by Director of Lending.
- Prepares amortization schedules, wire requests, and check requests as needed to assist the Director of Lending and Director of Finance.
Training
- Acts as first point of contact for customer relationship management software (i.e., Sageworks) and CORE loan software (i.e., TEA). Provides quarterly training on TEA and loan closing sections of Sageworks to closing team (i.e., ticklers, etc.).
- Trains new employees on best practices and uses of loan software.
- Creates and Updates Portfolio Administration Guide SOP as delegated.
Qualifications/Basic Job Requirements:
- Three to Five years of experience in a similar position in a lending institution
- Four-year degree in Business Administration or two-year degree with related experience.
- Familiarity with TEA, Sageworks, or LaserPro or similar loan software
- Understanding of databases and report generation
- Demonstrated proficiency in using MS Excel, Word, Outlook
- Demonstrated strong organizational skills, attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Have a valid notary public certification or obtain certification as a notary public within 6 months of being hired; notary public certification is needed to release collateral and for other document filings.
Success on job will require:
Strong attention to detail and commitment to accuracy
- Self-starter, independent worker, willing to make suggestions to improve loan management system and implement best practices
- Displays strong sense of ownership for assigned work functions and ability to work independently and as a team member.
- Ability to relate and communicate with staff, management and outside parties.
- Ability to learn new software applications quickly with minimal assistance.
- Interested in the goals of the organization and strive to help achieve these goals.
- Must have a sense of humor
- Must be able to lift file boxes
- Must have a valid driver's license.
For additional information, please visit our website at www.NCIFund.com and www.conservationfund.org. We offer an excellent benefits package including medical, dental and life insurance; 403(b) plan; paid parental leave, vacation, sick leave and holidays. Interested/qualified candidates should send their resume with cover letter to careers@conservationfund.org
Please note we have moved to a new office:
Marten R. Jenkins, Jr.
President
Natural Capital Investment Fund
PO Box 839
Charles Town, WV 25414
Direct Number: (681) 252-4276
Office Number: (681) 252-4306, ext. 105
Fax (304) 885-8177
Cell (304) 261-4883
mjenkins@conservationfund.org
www.ncifund.org
www.conservationfund.org
Physical address for FedEx, UPS:
106 W. Washington Street – 2nd floor
Charles Town, WV 25414
Natural Capital Investment Fund is an Equal Opportunity Lender
We've got a new website! Visit www.ncifund.org