Operations & Technology

Our company recently began using Salesforce and we are looking for a platform that will integrate our loan processing within Salesforce. We currently use Lenderfit  for the client to submit/ complete the documents needed. It doesn't have the ability to connect to Salesforce the way we want it to. We wanted to see what other CDFIs are using for loan processing and collections of documents with the ability to get esignatures within Salesforce. We have looked into Docusign and Adobe but wondering if there are better options.  Thank you!

Hi Samantha

I feel like this is a big question for a lot of people.  I don't have any particular recommendations but I can give some feedback regarding DocuSign.  

We use DocuSign for legal document signatures in addition to approvals.  I think DocuSign works fine for straight forward signatures.  Because we also use it currently for approvals (official approval sign off) as well, it can become arduous where there may be multiple different support documents.  The other area I find it challenging is where we need to void a previously signed document.  This has come up for a number of reasons and we have needed to resubmit something for signature.  It could be that we are not aware of the functionality that supports this scenario but we have a difficult time trying to identify and note documents that needed to be re-signed and which is the effective document.  I realize the protection is meant to protect signed documents from being manipulated for document integrity, but there are limitations to visibility into this sort of versioning.  

Good luck on your search and I will be interested in seeing other responses to your request.

Our company recently began using Salesforce and we are looking for a platform that will integrate our loan processing within Salesforce. We currently use Lenderfit  for the client to submit/ complete the documents needed. It doesn't have the ability to connect to Salesforce the way we want it to. We wanted to see what other CDFIs are using for loan processing and collections of documents with the ability to get esignatures within Salesforce. We have looked into Docusign and Adobe but wondering if there are better options.  Thank you!

Our company recently began using Salesforce and we are looking for a platform that will integrate our loan processing within Salesforce. We currently use Lenderfit  for the client to submit/ complete the documents needed. It doesn't have the ability to connect to Salesforce the way we want it to. We wanted to see what other CDFIs are using for loan processing and collections of documents with the ability to get esignatures within Salesforce. We have looked into Docusign and Adobe but wondering if there are better options.  Thank you!